Privacy Policy

Alpha Insure (Pty) Ltd (Alpha Insure) is committed to respecting and protecting the privacy and confidentiality of personal information. We ensure that your data is collected, used, and shared lawfully, transparently, and in alignment with the Protection of Personal Information Act, 2013 (POPIA).

As defined by POPIA, personal information refers to data about an identifiable individual or, where applicable, a juristic person. This policy explains how Alpha Insure collects, uses, and secures such information.

Alpha Insure collects and processes personal information to improve service delivery and accurately assess your risk profile. This information may also be used for credit and profile verification through authorised credit bureaus or agencies.

Examples of personal information include:

1. Full name and surname
2. Identity or passport number
3. Contact details (phone number, email address)
4. Physical address

Your personal information or consent (where applicable) will be collected either directly from you or by way of your authorised financial service intermediary such as your broker. The source from which personal information was obtained, if not directly from you as the data subject, will be disclosed.

Alpha Insure collects personal information with your consent for the following purposes:

1. Providing insurance products and services
2. Assessing and underwriting risk profiles
3. Processing and managing claims
4. Administering ongoing contracts;
5. Verifying identity for security purposes
6. Preventing fraud, crime, and other unlawful activities
7. Complying with legal and regulatory obligations

Your data will only be used for the purpose agreed upon or as required by law. Information is retained for as long as necessary to achieve its intended purpose. You have the right to object to the processing of your information unless prior consent has been provided.

Alpha Insure may share personal information with service providers involved in delivering our products or services. All third parties are bound by confidentiality agreements and required to use the information solely for its intended purpose.

Personal information may also be disclosed as required by law, during legal proceedings, or to prevent fraud and safeguard client interests.

Alpha Insure prioritises the protection of your personal information and implements robust security measures to prevent loss, damage, unauthorised access, or destruction. Security measures include:

1. Physical and digital security protocols
2. Controlled access to personal information
3. Secure communication systems
4. Retention and disposal policies for information
5. Monitoring and responding to security incidents

Our security policies are continually reviewed to align with the latest standards and technologies.

Alpha Insure reserves the right to update this privacy notice. Please check our website periodically for any changes.

If you believe your data has been mishandled, you may lodge a complaint with the Information Regulator:

For questions or concerns regarding your personal information, contact: Email: haley@alpha.co.za

We will respond promptly and take appropriate steps to address your inquiry or complaint. Your privacy is our priority.